Frequently Asked Questions
Everything you need to know about your order and our latest collections.
What are your shipping rates and delivery times within the UK?
We offer standard UK shipping for £4.95, which typically takes 3-5 business days. Next-day delivery is available for orders placed before 2 PM GMT Monday through Thursday.
Do you offer international shipping?
Yes, we ship worldwide. International delivery times vary by location but generally take between 7-14 business days. Please note that customs duties may apply depending on your country.
How can I return or exchange an item?
We accept returns within 30 days of receipt. Items must be in their original, unworn condition with tags attached. Simply visit our online returns portal to generate a prepaid shipping label.
What payment methods do you accept?
The Strokes UK Store accepts all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do I ensure I choose the right size?
Each product page features a detailed size guide with measurements in both centimeters and inches. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey.